The Customer Support Hero

10 CPD units courses bundle for CySEC Basic certification holders

The Customer Support Hero bundle includes the following courses:
  1. CySEC Compliant Customer Support: Communication, Complaints & AML and
  2. Know all 2024 Anti-Money Laundering Regulatory Updates.


Aimed at customer support professionals at Cyprus Investment Firms (CIF), Alternative Investment Funds (AIF/AIFM), Crypto-Asset Services Providers (CASP), suitable for CySEC Basic certificate holders and Cyprus Bar Association (CBA) lawyers and Institute of Certified Public Accountants of Cyprus (ICPAC) accountants.

what's included?

2 self-study CPD courses

Complete your annual CPD unit requirements at your own time and pace.

10 CPD units

Each course includes 5 CPD units per completion.

Certificates of completion

Upon completion of each 5 hour CPD course you will receive a Certificate of Completion counting toward your annual CPD requirements.

PDF self-study material

Each section of the course includes downloadable PDF self-study material.

Video recordings

Our expert instructors video-record themselves taking you through the entire material of the course, adding their unique insights from their experiences in the field.

24/7 support

The Institute's Support team is available 24/7 to help answer any questions you may have regarding the courses to ensure a seamless learning experience.

For CySEC Basic certification holders

Complete your annual CPD requirements with self-study courses directly through the Institute's online education platform; professionals for professionals.

have any questions?